Terms and Condition

Terms and Condition

NOVIO 3D CUSTOMER PURCHASE AGREEMENT
This agreement between Novio3D and you, the customer, describes important disclaimers, indemnity, safety instructions, performance expectations, software information and limited warranty information about its products and govern the conditions of sale. PLEASE READ THESE TERMS CAREFULLY. By completing this transaction on our website, and by clicking the “continue” button, you acknowledge that you have read and understand this agreement in its entirety, and accept the terms of this customer purchase agreement. Novio3D reserves the right to digitally log your acceptance of this agreement as part of the customer information you provided to us.
CONDITIONS OF SALE
  • You agree to read this agreement which contains important disclaimers and safety information.
  • You understand that your use of the Novio 3D Printer is subject to the Standard Limited Warranty.
  • You agree that you will not disassemble, decompile, modify, enhance, reverse engineer, or tamper with, attempt to identify trade secrets, or attempt to circumvent safety features of Novio 3D products and software without written consent by Novio 3D.
  • You understand and acknowledge that 3D Printing has reasonable limitations. Not every 3D model is properly designed for 3D Printing, therefore the success of printing any specific 3D model cannot be guaranteed.
  • You agree that all shipping fees are non-refundable.
  • You understand that you are responsible for paying any and all applicable sales tax, VAT, duties, and other applicable surcharges that may be collected in your governing state.
All terms and conditions of this agreement are subject to change in the future.
INDEMNITY
  • There is a reasonable expectation of safety and successful performance under normal usage as described in the user manual. It is your responsibility to read the manual to achieve success accordingly.
  • Nevertheless, you understand that 3D printers are experimental technology and therefore you agree to hold harmless and indemnify Novio 3D from any personal injury that results from using its products. You are responsible for any damage r injury that may occur as a result of using Novio products.
  • You understand and agree that M3D is not responsible for any damage and/or loss of accessories, components, consumables, and/or information that may occur as a result of the use of its product(s).
  • You agree to hold harmless and indemnify Novio 3D from any liabilities that result from any of the following conditions:
  1. Modification of the Novio3D Printer, Novio consumables, and/or Novio3D softwares.
  2. Use of third-party software.
  3. Use of any custom 3D models.
  4. Use of third-party power supplies or USB cables.
  5. Use of third-party consumables such as print beds, print bed surface sheets, print bed adhesives, and filaments.
  6. Use of the Novio3D Printer and/or its components in any way other than intended, as described in the user manual.
  7. Physical operation of the Novio3D Printer or use of Novio Filaments.
  8. Printing of custom objects which results in any physical hazard, legal suit, and/or intellectual property infringement.
SAFETY AND WARNING
  • Novio 3D Printer is an experimental product based on relatively new technology. Use caution when learning how to use this product if the technology is unfamiliar to you. Most of all, USE COMMON SENSE.
  • CHOKING HAZARD: Novio3D Printer and its consumables may include small parts that may constitute a choking hazard; additionally, a Novio3D Printer may be used to manufacture objects that may themselves constitute a particular choking hazard, especially if the prints are broken or do not print successfully.
  • Novio3D Printer is NOT A TOY: Children under the age of 14 should use the product under adult supervision.
  • CAUTION: The print head, exposed nozzle, extruded plastic, and areas near the nozzle may be extremely hot. Keep fingers away from the print head and extruded material unless the Novio 3D Printer has been unplugged for at least 10 minutes.
  • Use Novio products only as intended and as described by the user manual.
  • Use Novio products in a well-ventilated area; Clean printer nozzle tips and replace them pre-emptively – do not run printers with plastic stuck around the nozzle for extended periods of time as they will become tarnished.
  • FOOD SAFETY: as a precaution, 3D printed objects should not come in contact with foods/liquids that will be ingested by humans or animals because none of components of the Novio3D Printer or parts printed from it can be certified as food-safe. However 3D printed plastics are non-toxic, therefore they may be used to make molds using food-safe materials that can then be cleaned with soap and water and used safely.
  • PRECAUTION: if any allergy develops as a result of direct or indirect contact with Novio products, or from the 3D printed objects, discontinue use immediately.
  • MAINTENANCE: After extended or improper use, the nozzle and/or its cover may need to be replaced or cleaned; the print bed and/or the tape covering it may need to be replaced; the Extruder may need to be purged or cleaned; and the filaments may need to be purged or replaced.
EXPECTATIONS OF USING NOVIO3D PRODUCTS
3D Printing has reasonable limitations. Not every 3D model is properly designed for 3D Printing, therefore the success of printing any specific 3D model cannot be guaranteed. Novio warrants the basic functionality of its products.Users of Novio products may expect them to be free from defects in workmanship or materials that would significantly impede performance. Users of refurbished Novio products should expect some defects in cosmetic appearance. Novio MAKES NO GUARANTEES about the performance of third party software, hardware, or models used in conjunction with Novio products because we do not control those products. Novio provides access to technology products for early adopters purely in an experimental capacity. Users should have expectations for a first-time setup and the possibility of needing to fine tune things one-time to get started. In addition, users may need to wait for software updates to accommodate increasing sophisticated 3D printing capabilities or access to a wider variety of software and hardware configurations.
SOFTWARE
3D Creator softwares are under development and are supported by Novio through updates provided on an ongoing basis. Specifications of the printer and software functionality may be expanded or modified by the software through updates. These include but are not limited to: operating system functionality; printer speed; print quality; build volume; and print resolution and accuracy Software development updates are intended for ongoing product performance improvement and may require temporary reversion to older performance parameters as other features are tested, improves, or enabled. 3D Creator software updates include firmware updates which may be pushed to the Novio3D Printers. 3D Creator software are propriety and its design and contents are protected by law. Attempts to deconstruct or reverse engineer the software are considered illegal as provided by copyright law and fair use; trade secrets; patents pending; and additional local, state, and federal laws where applicable. All parts of this section apply to any customer and are fully transferable to any user.
STANDARD LIMITED WARRANTY
This limited warranty applies to the Novio3D Printer. WARRANTY: Novio warrants that its product will be free from manufacturer defects and perform as intended, as described in the limited warranty. This is an express warranty and is intended to be in addition to and in lieu of any coverage not already provided by statutory implified warranties that may cover you already. This warranty applies worldwide. WARRANTY COVERAGE PERIOD: 1 year from the date of purchase. WHAT IS COVERED: Any defects in materials and workmanship for the Novio3D Printer under typical use during the coverage period and which is not specifically excluded below. WHAT IS NOT COVERED: 1.) Any unauthorized modification or repair, where tampering/disassembly is evident, or improper disassembly/re-assembly even if authorized. 2.) Damage caused by using third party software, USB cables, or power supplies not certified or sold by Novio. 3.) Failure of printer operation caused by inappropriate or poor-quality filaments being installed, such as those not certified by Novio, without limiting use of filaments not sold by Novio 4.) Damage due to shipping. 5.) Incidental or consequential damages such as water, excess heat, electrical discharge, abuse, misuse, neglect, unusual operating conditions or improper storage 6.) Normal wear & tear including scratches and nicks. 7.) Extruder system problems reasonably repairable by the customer, especially those caused by filaments that are not pure ABS or PLA. 8.) Any other acts of damage where Novio manufacturing is not at fault. 9.) This warranty does not cover any additional representation or express warranty beyond the limitations of this warranty if it was provided by anyone other than Novio3D. 10.) This warranty does not apply when the proof of purchase cannot be confirmed or is claimed by anyone other than the first end user. All parts of the Standard Limited Warranty section apply to the first end user (purchasing customer) and are non-transferable.
SHIPMENT AND DAMAGE
All shipping fees are non-refundable. Novio 3D makes no guarantees about shipment quality, shipment speed, or ability to clear foreign customs. Novio 3D will do its part to ensure that international shipments comply with local country laws. DAMAGE: If the printer is damaged during shipping, the customer must write to email add of novio tech support to indicate that damage was observes within (3) days of receiving the package as indicated by the tracking number so that we have time to make a shipping insurance claim.
INTELLECTUAL PROPERTY
Novio3D and its products and services include proprietary and privileged information, also known as trade secrets. Novio3D is a registered trademark of 3D FAB LAB Phils., Inc.. Design and utility patents pending. Novio3D reserves all rights to make changes to any parts of this agreement without notification. This is the most up-to-date version of the customer purchase agreement and terms of use.